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Technology and Organization of Call CentersBy: James StinsonContact centers do not only use the computer and the telephone in conducting their day to day affairs. Rather, they make use different technologies in ensuring that the customers enjoy the best kind of service there is. For example, the computer and the telephone has to bewww.athop.com
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The Truth About Call CentersBy: James StinsonEven though call centers are helping developing countries such as the Philippines stay competitive in the global economy, there have been a lot of criticisms directed against call centers in general. Critics say that the work atmosphere of call centers tends to dehumanize twww.athop.com
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